SiciX-CRM is a software solution designed to support businesses in managing customer relationships, optimizing customer service processes, enhancing user experience, and fostering long-term customer loyalty.

Built on a customer-centric approach, SiciX-CRM empowers organizations to interact more effectively with customers and improve service quality across all stages of the customer lifecycle.

Key Benefits of SiciX-CRM

Easily Access and Manage Customer Information

  • Organize and store customer data systematically for quick access and processing.
  • Ensure data accuracy and real-time updates across customer profiles.

Save Time and Reduce Customer Service Costs

  • Automate customer care processes from initial contact, follow-up, to post-sale service.
  • Minimize errors and optimize resource usage in data management.

Boost Sales Performance

  • Aggregate and analyze customer behavior data across multiple marketing channels.
  • Support the sales team in efficiently reaching potential customers and improving deal conversion rates.

Access Anytime, Anywhere

  • Fully compatible with both web and mobile platforms, accessible on all devices.
  • Quickly update customer information and handle business operations in real-time.

Outstanding Features of SiciX-CRM

Manage master data categories

  • Sales organization
  • Sales personnel
  • Product catalog
  • Customer profiles
  • General information (contacts, transactions, exchange rates)

Break down overall strategies into specific campaigns, including:

  • Customer data aggregation
  • Customer segmentation and targeting
  • Campaign content creation and template management
  • Loyalty program management
  • Automated marketing workflows
  • Campaign execution and performance tracking
  • Individual Sales Planning
  • Organizational Sales Planning
  • Version Plan Approval
  • Execution of Plan
  • Check and Review Results
  • Plan-Actual Comparison Report List

SiciX-CRM enables businesses to transition from manual operations to a fully digital model through modules including:

  • Lead management
  • Sales opportunity management
  • Quotation management
  • Contract management
  • Order management
  • Invoice management
  • Payment information tracking
  • Activity management
  • Sales policy administration

SiciX-CRM helps businesses:

  • Manage customer requests and issue tracking
  • Operate support hotlines efficiently
  • Interact with customers across multiple social media platforms directly within the CRM
  • Build a centralized knowledge base for quick reference and internal training

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SiciX – CRM

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SiciX – CRM