Privacy Policy

At SiciX Technology, we understand that our valued customers care deeply about how the personal information they entrust to us is collected, used, and protected. SiciX is committed to safeguarding your information with the highest standards of security. We ensure that customer data is used appropriately and responsibly, aiming to continuously improve our services and deliver an exceptional experience when you use our website or software solutions.

1. Purpose and Scope of Information Collection

To register and use SiciX software services, customers are required to create an account and provide specific information such as:

  • Company name

  • Address

  • Tax identification number

  • Contact person

  • Phone number

  • Email address

  • Other relevant details

This registration procedure enables SiciX to verify customer identity and grant appropriate access to our software products and services. It also allows us to maintain effective communication and support throughout the service period.

While only the required fields (marked with *) are mandatory, additional information — though optional — helps SiciX enhance after-sales support and customer care. Therefore, we encourage customers to provide complete and accurate details when creating an account or registering for our products and services.

2. Scope of Information Usage

SiciX commits to using customer information solely for the following purposes:

  • Managing and granting access rights to software products and services provided by SiciX.

  • Communicating and notifying customers of product or service updates and changes.

  • Sending renewal or upgrade invitations when service periods are nearing expiration.

  • Conducting customer care and after-sales support activities.

  • Handling complaints and resolving disputes.

SiciX guarantees that customer information will not be shared with any third parties, except when required by competent governmental authorities in accordance with the law.

3. Information Retention Period

Customer information serves as essential input data for the management and operation of SiciX software products and services. Therefore, this data will be retained for the entire duration of SiciX’s operations unless otherwise requested or required by law.

4. Contact Information of the Data Controller

Head Office:
O17, 1st Floor, Tower B, C, CO17-HH1 Lot, Ecolife Tay Ho Project, Tay Ho Tay Urban Area, Nghia Do Ward, Hanoi, Vietnam

Representative Office:
Room A2-00.04, A2 Sarimi Tower, Sala Urban Area, 74 Nguyen Co Thach Street, An Loi Dong Ward, Thu Duc City, Ho Chi Minh City, Vietnam

5. Commitment to Customer Information Security

SiciX is committed to employing the best possible security measures to ensure that customer information remains safe from unauthorized access, theft, or accidental disclosure.

We do not share, sell, or rent customer information to any third parties under any circumstances.