Tiếng ViệtAs digital transformation enters a more advanced phase, the role of the Business Analyst (BA) is no longer limited to gathering and documenting requirements.
Today, BAs are expected to become key drivers who translate business challenges into feasible technology solutions, while ensuring alignment across strategy, operations, and systems.
In practice, the quality of the BA team has a direct impact on project success—from the accuracy of input requirements and the ability to design suitable solutions, to risk control and customer experience optimization. This is why SiciX has chosen to invest systematically in a dedicated internal training program for its BA team, implemented throughout Q1 and Q2 of 2026.
The program is designed with a clear competency development roadmap, progressing from foundational to advanced levels, combining both technical expertise and systems thinking. In the initial phase, BAs strengthen core skills such as requirements elicitation, functional specification documentation, user stories, and use cases, while also learning modeling standards like BPMN to standardize process representation.
The focus goes beyond documentation techniques to developing systems thinking—enabling BAs to understand how systems operate, how data flows, and how different components integrate.
In the next phase, the program emphasizes knowledge of core ERP business processes such as Procure-to-Pay, Order-to-Cash, and Record-to-Report. At the same time, BAs are equipped with essential skills in workshop facilitation, conflict resolution, and requirement challenge—capabilities that are critical when working directly with enterprise clients.
At the advanced level, BAs are guided toward the role of Solution BA, with a strong focus on solution design thinking. Training content includes system integration concepts (APIs, data mapping, interfaces), data management (master data, transactional data, migration flows), and User Acceptance Testing (UAT).
This stage enables BAs not only to understand what needs to be done but also how the solution should be designed and implemented.
The final phase expands into Presales and consulting roles, where BAs are equipped with capabilities in building end-to-end solutions, presenting system architectures, supporting product demos, developing proposals, and evaluating investment effectiveness. Developing a consulting mindset and business perspective is considered a critical step, allowing BAs to engage more deeply with clients beyond implementation.
Alongside the competency-based training framework, SiciX also maintains continuous monthly updates of its product ecosystem. This ensures that BAs have a comprehensive understanding of the product landscape, new features, and development directions—enabling them to be more proactive in analysis and solution consulting.
According to a SiciX representative, the program’s objective is not only to enhance individual capabilities but also to standardize the BA team across the organization. When BAs share a common foundation in thinking, methodologies, and tools, the quality of documentation and solutions improves significantly, while project implementation risks are minimized.
Investing in internal training also reflects SiciX’s long-term development strategy, where people are considered the core asset. In a rapidly evolving technology landscape, the capabilities of the delivery team form the foundation for maintaining product quality, strengthening competitiveness, and creating sustainable value for customers.
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