TERMS OF USE

FOR THE SICIX ENTERPRISE DIGITAL TRANSFORMATION PLATFORM

The SiciX Platform (“SiciX”) is an enterprise digital transformation software platform designed to help organizations improve operational efficiency and workplace collaboration. The platform is developed, owned, and operated by SiciX Technology Joint Stock Company (“SiciX Technology”).

SiciX provides software tools and cloud-based technology services only. Except for professional implementation and support services agreed separately, SiciX Technology does not participate in or control the Customer’s daily business operations conducted through the Platform.

By accessing, registering for, or using the SiciX Platform, the Customer agrees to be legally bound by these Terms of Use (“Terms”).

If you have any questions regarding these Terms, please contact us at:

Email: contact@sicix.com.vn

SiciX Technology reserves the right to amend or update these Terms of Service at any time. Customers will be notified whenever material changes are made.

Definitions

SiciX

SiciX is an enterprise digital transformation platform designed to support business operations, collaboration, and digital management.

The Platform is commercially provided through the official website:

https://sicix.vn

SiciX consists of multiple integrated products and business applications that operate on a unified technology platform to support various enterprise management functions.

A complete list of products is available on the Products section of the SiciX website:

https://sicix.com.vn

SiciX Technology

“SiciX Technology” refers to SiciX Technology Joint Stock Company, the sole owner and operator of the SiciX Platform and all related intellectual property rights.

Customer

A Customer refers to any organization or individual that subscribes to, accesses, or uses the SiciX Platform or any application developed by SiciX Technology.

Customer Workspace

A Customer Workspace is a dedicated SiciX environment provisioned for a Customer by SiciX Technology.

The Workspace serves as the Customer’s digital operating environment and may be accessed by authorized users designated by the Customer.

User Account

A User Account is an individual account created within a Customer Workspace and assigned to an authorized user.

Each Customer has the authority to create, manage, assign, or revoke user access according to the subscribed service plan.

By sending an invitation link to an email address, the Customer authorizes the owner of that email address to access the Customer Workspace.

Each successfully registered account created through an invitation link constitutes one (1) User Account.

The total number of User Accounts is used as the basis for subscription fees and licensing.

Customer Workspace

During the registration process, Customers are required to create administrator credentials, including a username and password.

Customers are solely responsible for maintaining the confidentiality of their login credentials and are fully liable for all activities performed through their accounts.

Depending on the subscribed service plan, Customers may create User Accounts for their employees. The maximum number of User Accounts is determined by the selected subscription package.

Customers must immediately notify SiciX Technology if they become aware of any unauthorized access, unauthorized use of their credentials, or any security breach affecting their accounts.

Customers are responsible for logging out after each session.

SiciX Technology shall not be liable for any loss, damage, or other consequences resulting from the Customer’s failure to safeguard account credentials or from unauthorized access to Customer accounts.

In the event of a dispute regarding the ownership of a User Account, the Customer agrees that SiciX Technology shall act as the sole arbitrator in resolving the dispute. Any decision made by SiciX Technology, including suspension or termination of the disputed account, shall be final and binding upon all parties.

Customer Data and Responsibilities

“Customer Data” means any information, content, or material that the Customer or its authorized Users submit, upload, transmit, store, or otherwise make available within the Customer Workspace on the SiciX Platform.

Customer Data includes, but is not limited to:

• Messages and announcements;
• Documents and files;
• Images and videos;
• Comments and feedback;
• Hyperlinks;
• Business records and work-related content;
• Any other information displayed or stored within the Customer Workspace.

Customer Data also includes any information synchronized or imported into the SiciX Platform through third-party cloud storage services, including but not limited to Google Drive, Microsoft OneDrive, and Dropbox.

Ownership of Customer Data

The Customer retains all ownership rights, title, and interest in its Customer Data.

SiciX Technology does not claim ownership of any Customer Data uploaded to or stored within the Platform, except for documentation, templates, user guides, and other materials that are publicly provided by SiciX Technology.

The Customer has full control over its Customer Data and is solely responsible for determining what information is uploaded, stored, shared, or deleted within the Platform.

SiciX Technology provides standard platform features that enable Customers to export or delete their data in accordance with the functionality available to all users.

Customer Responsibilities

The Customer is solely responsible for all Customer Data uploaded, transmitted, processed, or stored through the SiciX Platform by the Customer or its authorized Users.

The Customer warrants that it has all necessary rights, permissions, and legal authority to upload and use such Customer Data.

The Customer further agrees that all use of the Platform shall comply with applicable laws and regulations.

Prohibited Content

The following types of content must not be uploaded, transmitted, stored, or distributed through the SiciX Platform:

• Content that causes harm to individuals or damages property;
• Fraudulent, defamatory, harassing, threatening, obscene, or offensive content;
• Content that violates privacy rights or promotes discrimination based on race, religion, gender, disability, or other protected characteristics;
• Content that infringes intellectual property rights or other proprietary rights of any third party;
• Content intended to disrupt, interfere with, or compromise the operation, security, or availability of the SiciX Platform, including unauthorized access through software, automated tools, or other technical means.

Content Review and Enforcement

SiciX Technology reserves the right to restrict, suspend, remove, or disable access to any Customer Data if, in its reasonable judgment:

• the content violates these Terms of Service;
• a valid complaint is received from a User or third party;
• an intellectual property infringement notice is received; or
• the content is determined or alleged by a competent authority to violate applicable laws or regulations.

Such actions may be taken without prior notice where necessary to protect the Platform, other Customers, or comply with legal obligations.

Compliance with Applicable Laws

The Customer is solely responsible for ensuring that its use of the SiciX Platform complies with all applicable laws and regulations.

SiciX Technology shall not be liable for any legal consequences arising from the Customer’s unlawful use of the Platform.

Data Backup and Recovery

SiciX Technology performs periodic automated backups for Customer data stored on the SiciX Platform.

If Customer Data is lost due solely to an error or failure attributable to SiciX Technology, we will use commercially reasonable efforts to restore the most recent backup available through our backup system.

Upon receiving a written request from the Customer’s authorized representative, SiciX Technology will commence the recovery process within one (1) business day.

While every reasonable effort will be made to recover Customer Data, restoration is limited to the latest available backup and cannot guarantee complete recovery of all data created after the most recent backup.

Suspension and Termination

Term

These Terms become effective on the date the Customer accepts them and remain in effect until all subscriptions associated with the Customer’s account have expired or been terminated.

For Customers using a trial version of the SiciX Platform, these Terms shall automatically terminate upon expiration of the trial period unless the Customer purchases a subscription before the trial expires.

Suspension of Service

SiciX Technology reserves the right to suspend access to the SiciX Platform under any of the following circumstances:

• The Customer fails to pay applicable subscription fees within thirty (30) days after receiving a payment notice from SiciX Technology;
• SiciX Technology reasonably believes that the Customer is using the Platform to conduct unlawful activities, distribute spam, launch cyberattacks, or engage in any activity that may compromise the security, integrity, or availability of the SiciX Platform or other users;
• Suspension is required to comply with applicable laws, regulations, or lawful requests from competent authorities.

Where reasonably practicable, SiciX Technology will provide prior notice before suspending the Customer’s access.

Termination

These Terms may be terminated under any of the following circumstances:

• SiciX Technology terminates the agreement due to the Customer’s failure to fulfill payment obligations;
• Termination is required by a court order or a competent governmental authority;
• The Customer and SiciX Technology mutually agree in writing to terminate the agreement.

Unless otherwise required by law or agreed in writing, SiciX Technology shall have no obligation to refund any fees previously paid by the Customer following termination.

After termination, Customer Data will be retained for a maximum period of ninety (90) days, after which it may be permanently deleted in accordance with SiciX Technology’s data retention policies.

Disclaimer of Warranties

The SiciX Platform is provided on an “as is” and “as available” basis.

To the maximum extent permitted by applicable law, SiciX Technology makes no representations or warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of:

• merchantability;
• satisfactory quality;
• fitness for a particular purpose;
• uninterrupted availability;
• error-free operation;
• non-infringement of third-party rights.

SiciX Technology does not warrant that:

• the Platform will operate without interruption or error;
• all software defects will be corrected;
• the Platform will satisfy every business requirement of the Customer; or
• the underlying infrastructure, including the Internet, telecommunications networks, customer networks, or third-party services, will always be available or function without interruption.

The SiciX Platform is available in both Cloud and On-Premise deployment models.

The Customer is solely responsible for determining whether the Platform and any information or reports generated through the Platform are suitable for its intended business purposes.

Limitation of Liability

To the fullest extent permitted by applicable law, SiciX Technology shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the use of the SiciX Platform.

This limitation includes, without limitation, damages resulting from:

• loss of revenue;
• loss of profits;
• loss of business opportunities;
• business interruption;
• loss, corruption, or unavailability of data.

SiciX Technology shall not be liable for any damages arising from:

• the Customer’s use of or inability to use the SiciX Platform;
• modifications, updates, or changes made to the Platform;
• unauthorized access to or alteration of Customer Data;
• deletion, corruption, failure to store, or failure to recover Customer Data;
• the actions, omissions, or statements of any third party relating to the Platform; or
• any other matter arising from or related to the Customer’s use of the SiciX Platform.

In no event shall the total aggregate liability of SiciX Technology exceed the amount of subscription fees actually paid by the Customer for the services giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to such liability, unless otherwise required by applicable law.