[INTERNAL TRAINING] Enhancing BA Capabilities through Customer Relationship Management (CRM)

On the afternoon of March 19, 2026, at the SiciX office, the Business Analyst (BA) team, along with relevant members, participated in an internal training session on the topic of “Customer Relationship Management (CRM) Solutions”, delivered by Mr. Nguyen Ngoc Nhan – Business Analyst.

Why Manual Task Assignment Disrupts Enterprise Operational Processes

In many organizations, task assignments still happen through familiar methods: sending emails, messaging in group chats, discussing tasks directly, or noting them in Excel files. These approaches may seem simple and flexible, but as organizations grow, they quietly become a source of operational disruption.