OVERVIEW
Support staff in request/incident handling and the manager in grasping all work related to request/incident management. Fully and clearly provide and display the information.
![](https://sicix.com.vn/wp-content/uploads/2022/09/s5s6.jpg)
The X-HELPDESK general list provides an overview of all information related to request/incident management.
Including: pending, in progress, completed request/incident; person in charge of handling, processing progress and results
KEY FEATURESOVERVIEW
Support staff in request/incident handling and the manager in grasping all work related to request/incident management. Fully and clearly provide and display the information.
WELL-ORGANIZED CLASSIFICATION
Classified by general list.
Well-organized, clear, and transparent interface.
QUICK SEARCH
Easily access to find information helps personnel optimize working time
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