Tiếng Việt
TRANSPARENT INFORMATION, CLEAR TASK AND RESPONSIBILITY ESTABLISHMENT
Clearly displays the information of the person handling requests and incidents, saving time for staff and helping the company operate efficiently
The Management report feature provides complete, accurate and transparent information about the level of request/incident handling.
Specifically, Management report displays the progress of the request/incident handling and provides transparent information about the person in charge of handling that request/incident such as: handling date and time, whether the request/incident is being handled well, whether the task is completed, progress percentage, etc
KEY FEATURES
MULTI-DIMENSIONAL MANAGEMENT
Multi-dimensional request/incident monitoring and smart progress alerts
– Request/Incident management by list
– Kanban request/incident managemen
EASY STATUS MONITORING
Monitors the handling progress and status of the request and send alert for the request due/overdue right on the same screen.
COMPILATION & REPORTING
Compiles requests/incidents in the same group and exports to files for easy reporting & storage
