X-HELPDESK’s Module Setup feature provides solutions to the most difficult tasks of the enterprise in request management.

This feature helps automatically calculate SLA of tickets according to the configured information and assign the tasks to the person in charge. Transform the ticket state according to the state transition matrix. Support comments, file attachments, etc.

SETUP INCLUDES KEY FEATURES

FLEXIBLE CUSTOMIZATION

Allows flexible customization of data fields and setup of status matrix. Provides options for displaying requests/incidents in drag-and-drop tables or lists.

ESTABLISHING SERVICE LEVEL AGREEMENT (SLA)

Easy SLA setup according to each project. Users only need to set up once, and the system will automatically run without errors.